Site Director of Operations - Surrey and Sussex Healthcare NHS Trust

Job summary

We have an exciting opportunity to join our Trust as Site Director of Operations. Reporting to the Chief Operating Officer, the Site Director of Operations will be responsible for the day-to-day operational site management of our hospital in East Surrey. This post acts as the lead Director on patient flow from arrival in ED to discharge. In addition, they will play a key role in ensuring the Trust delivers on the full range of performance targets and will lead the delivery of agreed performance indicators in relation to clinical outcomes and operational efficiency and flow. This is a pivotal role directing flow and the Site Director of Operations will need to work closely with our Divisional triumvirate teams to guarantee elective and non-elective delivery.


Main duties of the job

As a direct report, this post will regularly deputise for the Chief Operating Officer, providing direction and leadership to operational teams across our four operational divisions. This includes daily flow management to trust wide industrial action response and winter planning across the trust. There will be a strong emphasis on the need to embed staff appraisal and development of a culture of performance management and delivery, as a foundation for achieving our organisational objectives.

We are looking to speak with motivated, compassionate, and resilient leaders with extensive leadership experience in an acute healthcare provider setting. You will have an excellent track record of delivery at a senior operational level plus evidence of success in strategic level projects or work streams. You will be confident and comfortable engaging with stakeholders at all levels and be expected to establish and maintain relationships which enable the Trust to operate effectively with clinicians, managers and partners focused on improving outcomes and services to patients.


About us

We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as ‘Outstanding’ and we are one of the best performing Trusts in England:

  • Winners of Health Service Journal Acute Trust of the year award 2021.
  • National Patient Safety Awards winner and strive to be a beacon for safety in all that we do.
  • We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.


Job description

Job responsibilities

For further information, regarding the role please see the attached trust job description and person specification for a full list of duties and responsibilities.

Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.


Person Specification



  • Evidence of a good standard of written English appropriate to the role
  • A complete and accurate application
  • Suitability for role evidenced in supporting statement
  • Evidence of essential experience for role
  • Meet the essential education/qualifications required for the role
  • Hold the necessary mandatory professional/clinical registration
  • Evidence of the Trust values and behaviours
  • Evidence of any other essential criteria outlined in the person specification

For questions about the job, contact:

Head of Executive Search

Finn McNulty



Date Event
Tuesday 26 September Job closes