Service & Deskside Lead (ELFT)

East London NHS Foundation Trust

Job summary

Originally formed in 2000, ELFT has long been recognised as a centre of excellence for mental health care, innovation and improvement. We care for a population of more than 750,000 and we are proud to serve one of the most culturally diverse parts of the UK. In Bedfordshire and Luton, we are now responsible for a further 630,000 people’s mental health and community health care needs. Wherever patients receive our services and from whichever team, our values of care, respect and inclusivity underpin all that we do. Valuing the diversity of our local population is fundamental to realising our vision to provide outstanding healthcare to our diverse community. In September 2016, the Trust was proud to be rated as ‘Outstanding’ by the Care Quality Commission, and the Trust was once again rated at ‘Outstanding’ by the CQC in June 2018 and 2021.

Our Board have clear ambition to be a ‘Digital First’ organisation. Our digital strategy is a collaboration between the Trust senior management team, the Digital Team, and a wide range of stakeholders who firmly believe in building upon our digital capabilities to ensure ELFT are regarded as pioneers in Digital. The scale of response to the COVID-19 pressures, particularly enabling remote and mobile working, and setting up the Stratford vaccination centre has been remarkable. However, there are also significant challenges to address. Digital tools and services are now fundamental to the management and delivery of our services. This is an extremely exciting time to be joining our Trust on this journey.

This is an excellent opportunity to help create a leading digital leadership function in the NHS. Reporting to the Associate Director – Digital Operations, the Services & Deskside Lead is responsible for the delivery and performance of a number of key complex functions provided by the Service and Deskside team. Leading our Service & Deskside functions, this role oversees HR management, vendor management, financial management and service improvement for the Service & Deskside service.

We are looking for an experienced service management professional who has significant experience interacting with deskside teams and developing and setting up a leading service function. You will have strong people skills, excellent process knowledge and a successful track record of service delivery. You will be able to showcase extensive experience in service roadmap development, and effective technology performance of a Service and Deskside facility.

You will be accustomed to working with senior and executive teams and be able to clearly escalate where needed. Customer service skills are crucial, and you will regularly engage with our internal and external stakeholders. The successful candidate will provide clear leadership and direction to motivate our Service & Deskside teams to ensure delivery of the Trust’s strategic aims and objectives.

In return, you could be part of an upward journey, in which there is both permission and support to be innovative, to ensure the Trust develops a leading digital function.

If you would like a further discussion on the role, in the first instance please contact our executive search partner Finn McNulty at Hunter Healthcare on 07966 006091 or


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