Divisional Operations Director - Medicine & Urgent Care - University Hospital of North Midlands NHS Trust

Job summary

We are looking for a motivated and innovative Divisional Operations Director for Medicine and Urgent Care to plan and deliver the effective integrated clinical, operational and financial performance of the Division alongside the Divisional Nurse Director and Divisional Medical Director and contribute to shaping the future of our hospitals and developing the strategic direction of the Division and Trust.

As a versatile and visible leader, you will ensure that there are appropriate systems and processes in place to deliver objectives and drive forward the service to improve the operational effectiveness of the Division.

This is a pivotal role within our Medicine and Urgent Care Division, consisting of 2,800 staff and c£210m income budget. You will have a proven track record of delivery and transformation of services in a complex NHS Acute Trust and excellent interpersonal and organisational skills.

You will be passionate about developing a culture that is focused on providing patient-centred care, embodying our organisational values, and providing the highest quality of service for our patients within our large multi-site teaching hospital.


Main duties of the job

The Divisional Operations Director will be accountable for the operational management of the Division, providing day to day leadership and support to the Heads of Operations and Directorate Managers, and take shared corporate responsibility for the operational and financial performance of the Trust.

You will provide effective direction in the operation and delivery of all services with the Division, supporting performance improvements and service developments.

As a proactive collaborator, you will represent the Division at local levels, developing partnerships, sharing best practice, and integrating this knowledge within the Trust.

The post holder will have responsibility for ensuring national and local access targets are achieved and ensure full compliance with the Trust’s Assurance Framework and any related standards including assurance on all corporate and clinical risks.

You will be responsible for ensuring that the divisional structure is fit for purpose to deliver Trust and national requirements along with ensuring all aspects of people and organisational development, performance and financial objectives are delivered.

The Divisional Operations Director will manage the division’s budget in line with standing financial instructions and standing orders and deliver efficiency improvements and costs savings to meet the Trust’s annual financial plan.


About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we’re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.


Job description

Job responsibilities

If you would like a further discussion on the role, in the first instance please contact our executive search partner Finn McNulty at Hunter Healthcare on 07966 006091 or fmcnulty@hunter-healthcare.com.


Person Specification



  • Educated to degree level/equivalent professional qualification.
  • Evidence of continuing professional and personal development.



  • Significant leadership experience and knowledge at a senior level of leading a range of different services including staff management and large budgetary responsibilities.
  • Significant experience at Senior Manager/Associate Director level in an NHS Acute Trust
  • Experience of leading the implementation of service improvement including complex change management programmes at a management level.

For questions about the job, contact:

Senior Relationship Manager

Finn McNulty




Date Event
7th July Job closes
W/C 17th July Stakeholder Events & Interviews