Divisional Director of Operations (North Middlesex)

North Middlesex University Hospital NHS Trust

Job summary

North Middlesex University Hospital is one of London’s busiest acute hospitals, serving more than 350,000 people living in Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.

Every day, on average, we see 500 patients in A&E; 15 babies are born in our maternity unit; about 450 inpatients are cared for on our wards; about 50 patients have major or minor surgery in one of our 10 operating theatres; and about 800 people attend our outpatients clinics.

We provide a full range of adult, elderly and children’s services across medical and surgical disciplines. Our specialist services include stroke, HIV/AIDS, cardiology (including heart failure care), haematology, diabetes, sleep studies, fertility and orthopaedics. Our sickle cell and thalassaemia department is nationally recognised as a leading centre for these diseases.

At North Middlesex University Hospital, you’ll find a team that truly believes in living our values in everything we do. We are caring, we are fair and we are open.


Job overview

A letter from North Middlesex Chief Operating Officer, Shola Adegoroye

Are you ready to take one step further towards to your board-level aspirations?

Thank you for your interest in becoming part of the amazing #TeamNorthMid

We want the best but more importantly, the right people to join North Middlesex.

We are looking to recruit leaders who want to understand and celebrate the diversity of our local patient and staff populations.  Leaders with a growth mindset – who choose to see that there’s always a solution to a defined problem – and have the skills to coach for improvement and motivate the individuals and teams around them to perform at a highest level and embrace our Patient First Management System.

Our learning from COVID has focused North Middlesex to be innovative and more open to testing different ways of working and delivering services to our patient populations across Haringey, Enfield and their bordering boroughs. Our partnership with the Royal Free London and our relationships with partners at the Place level and across the evolving North Central London ICS are opening up even broader possibilities for us to redesign and reconfigure services to benefit our local communities.


Main duties of the job

We now have exciting opportunities for three exceptional operational leaders to join the senior team at North Middlesex in the role of Divisional Director of Operations (DDO):

  1. Medicine and Urgent Care Division (MAUC)
  2. Surgery, Anaesthetics, Critical Care and Associated Services (SACCAS)
  3. Women’s. Children’s, Cancer and Diagnostic (WCCD)

These roles report to the Divisional Clinical Director (with a professional line to the Chief Operating Officer) and work closely with clinical, operational and corporate colleagues across the Trust and beyond with a variety of external partnership organisations.

These are tough roles and the successful post holders will need to have strong personal resilience to deal with the day-to-day pressures of leading large and complex services through the busiest time the NHS has ever seen. You will join a team of passionate and talented people who are highly committed to providing the best care to the people of our community.

In return, we will support you to develop into this role professionally with a significant personalised development plan which includes exposure to executive directors and board-level decision making. Here at North Mid we offer successful values-driven apprenticeship programmes at all levels including Masters.  All successful candidates will have access to these development opportunities through our portfolio of programmes.


Working for our organisation

Our vision is to provide outstanding care for local people, delivered in line with our values of caring, fair and open.  We need exceptional individuals to help us deliver our goals, broadening our diversity of thought, skills and experience as a senior leadership team.

Through this recruitment process we want you to make just as good a decision to join our organisation as we will make to appoint the successful candidates.

We want our organisation to reflect the diversity of the population we serve. We actively welcome applications from people from all backgrounds, particularly from underrepresented groups including people from Black, Asian and minority ethnic groups and those with disabilities.


Detailed job description and main responsibilities

The Divisional Director of Operations (DDO) has a portfolio of work which contributes to the delivery of the Trust’s Patient First Strategy by working in partnership with the clinical and corporate divisions, executive team, external partners and commissioners.

This is a key senior leadership role within the trust, taking the operational leadership role in a complex division which includes multiple clinical service areas.

Reporting to the Divisional Clinical Director (DCD), the Divisional Director of Operations will be responsible for interpreting and delivering overall health service policy and strategy. The postholder will have a key role in supporting the DCD in the leadership of a number of clinical directorates, enabling the Trust to deliver its Patient First Strategy and True North: outstanding care for local people.

Specifically, the post holder will be responsible for providing strategic vision and insights, high-level operational business planning input and leadership support to ensure that the division provides high quality patient care and achieves its trustwide and divisional objectives.

Under the DCD’s leadership, the DDO will:

  • Drive the operational performance and strategic development of the clinical directorates, including the delivery of high quality patient care, robust clinical governance, patient safety, clinical quality, and delivery of sustainability targets.
  • Work with the triumvirate members, other divisions and the executive Directors for driving forward corporate and cross-cutting programmes of work and service direction.
  • Work closely with the DCD to shape and implement the corporate objectives for the Trust.
  • Have an external focus to facilitate greater working across System, Place and Neighbourhoods, representing the Trust at a senior level within the NHS and community and with partner organisations, working closely to institute integrated working in the best interests of our local population.

The DDO will have responsibility for the operational management of the division, ensuring the effective implementation of national and local strategies and the delivery of service objectives within available resources on all sites (both within and outside the trust) within the remit of the division.

The DDO is expected to lead on designated trust wide developments which cross divisions and integrate streamlined services.

Person specification

Education and qualification

Essential criteria
  • Undergraduate degree or equivalent
  • Management qualification or equivalent experience.
  • Post graduate qualification.
Desirable criteria
  • Evidence of continuing professional development.

Skills and abilities

Essential criteria
  • Highly developed change leaders able to effectively influence through motivating and energising others in the organisation for the best possible patient results and organisational processes.
  • Adaptability and flexibility, capable of dealing with high degrees of ambiguity and establishing a direction for others using wherever possible sound coaching and mentoring style
  • Exceptional excellent interpersonal and communication skills
  • Ability to think and plan strategically, technically and creatively with the ability to prioritise work programmes in the face of competing demands.
  • Accomplished at leading and delivering to deadlines and within set resources.
  • Aptitude to engage in constructive collaboration with internal and external stakeholders to achieve success through partnership
  • Excellent negotiating skills to successfully influence and persuade others.
  • Ability to apply intense concentration when required, for example at meetings, during negotiations and when giving evidence.


Essential criteria
  • Substantial operational management experience, the majority at senior level
  • Demonstrated success in delivering change and performance improvement with and through others across the organisation
  • In depth professional knowledge in a number of disciplines acquired through training and experience over an extended period
  • High effective budget management including a number of departmental budgets, budgets of several million pounds, cost savings programmes/income generation and service line costing
  • Experience of transformation programmes and delivery of service improvement programmes
  • Experience of service development and innovation
  • Proven experience of analysing complex problems and successfully adapting practical and pragmatic solutions
  • Leadership of a multi-disciplinary team


Essential criteria
  • Knowledge of key national policy issues relevant to services
  • Extensive knowledge of national waiting times guidance and application
  • Knowledge of commissioning and other centrally funded programmes, knowledge of data recording issues, (including quality audits), use of patient information systems

Personal qualities

Essential criteria
  • Empowers others
  • Team player and collaborative worker
  • Diplomatic style with political acumen
  • Attention to detail

Trust Values

Essential criteria
  • Demonstrable ability to meet Trust values


For the full advert please see here

If you share our values and feel you can improve the lives of our patients, service users and staff, now and for the future, then please arrange a call with our recruitment partners at Hunter Healthcare via Finn McNulty on 07966 006091 or via fmcnulty@hunter-healthcare.com



Date Event
March 12th 2023 Job closes