Borough Director (City and Hackney)

East London NHS Foundation Trust

Job summary

We are looking for an ambitious and inspirational leader to support the Director of Operations and the Trust Executive Team in the delivery of strategic and operational service plans for Mental Health Services in the Directorate.

You will work in collaboration with the Clinical Director to provide operational leadership for the services provided within the directorate and be responsible for the production of an annual service plan for the directorate.

As a proactive collaborator, the Borough Director will promote joint working across all directorates to maximise the provision of effective mental health services, supporting the Executive Team in the development of the best quality working relationships that are possible with the local system, Local Authority and other partner organisations.

You will be passionate about ensuring the seamless provision of high quality integrated health and social care to our service users and their carers and lead the services in operating in a community-orientated culture that promotes social inclusion and support for people experiencing mental health issues.


Main duties of the job

The Borough Director for City & Hackney will lead and deliver the operational management of health care services provided by the Trust for adults of working age in our Boroughs, ensuring the delivery of all operational priorities as agreed from time to time. You will deliver the Integrated Business Plan of the Foundation Trust to time, quality and budget for the Directorate.

As a champion for innovation, you will ensure that information technology is used to its fullest potential to provide management information and to inform future service delivery.

Working closely with the Directorate Clinical Director, you will ensure robust clinical governance systems are in place and maintained to maximise the clinical effectiveness of services consistent with national standards and NICE guidance. The postholder will also ensure the provision of timely, relevant and accurate information and reports to support Foundation Trust Assurance requirements, monitor service performance, identify variances and agree corrective actions consistent with Monitor requirements.

The postholder will proactively foster strong partnerships with all agencies, particularly local authorities to deliver integrated policies and procedures, record keeping and information sharing to support the joint provision of care services. You will support the Executive Team in the negotiating and contracting process with all commissioners as part of the annual planning review of service contracts.


About Us

Formed in April 2000, East London NHS Foundation Trust is recognised as a centre of excellence, providing community health, mental health and primary care services to a population of around a 1.8 million people across Bedfordshire, Luton, City of London, Tower Hamlets, Newham and Hackney. As an organisation, we foster a culture of innovation and improvement – everyone should have access to our services when they need them, and we actively seek suggestions from all on how we can improve. As a Trust, we are extremely proud to have been rated ‘Outstanding’ by the CQC in 2021.

It is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people’s lives by improving quality of life for all we serve, which is underpinned by our values: We Care, We Respect, We are Inclusive. We are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues within Trust and our partner organisations.

Our main priorities in delivering our vision are: Enhancing service user satisfaction; Boosting staff satisfaction; Maintaining financial viability.


Job responsibilities

This is a pivotal role in ensuring the development and maintenance of a Risk Register for the borough consistent with national standards, ensuring high risks are notified to the relevant central departments. You will support the Director of Finance as required to establish and agree income and expenditure budget plans, monitoring resource consumption against plans and to identify variances from budget to identify and implement agreed action/contingency plans to tackle variances. The postholder will also lead on the development of the Directorates annual CRES (Cash Releasing Efficiency Savings) Plan.

As a compassionate leader, you will be responsible for instilling and maintaining a positive, dynamic and proactive culture within the DMT and the Directorate. The postholder will work to achieve effective partnerships working across organisational boundaries to ensure that our services meet the needs of all communities in the Directorate, challenge discrimination and promote good relations.

In return, you could be part of an upward journey, in which there is both permission and support to be innovative in the development and delivery of high-quality services across City and Hackney.

We encourage applications from people of all backgrounds and welcome applications from underrepresented groups. In recruiting to our Trust, we are committed to equality of opportunity for all. We believe that the best organisations are those that reflect the communities they serve. We especially welcome applications from candidates from Black, Asian and Minority Ethnic heritage, LGBTQ+ communities, and from people with lived experience of disability.

For full details of the Job description and Person specification, please refer to the attached document


Person Specification



  • Qualified to degree level or equivalent
  • Post-Graduate management qualification or equivalent



  • Proven experience in delivering major service and organisational change.
  • Demonstrable experience of business planning processes in large organisations
  • Experience of financial management including the setting and effective control of substantial budgets
  • Experience of working successfully at a senior level in a complex multi-disciplinary organisation, contributing to both corporate and departmental goals
  • Experience of partnership working with a range of internal and external bodies / statutory and non-statutory agencies
  • Detailed knowledge of legislation and the statutory responsibilities of health and social care agencies in the provision of mental health services.
  • Knowledge of national trends and developments as they relate to Mental Health and Social Care
  • Knowledge of national trends and developments as they relate to Mental Health and Social Care

Managerial: team Leadership


  • Possession of High Order leadership skills, able to generate a clear sense of direction for the service and its employees
  • Successful at building (selecting, training and developing) effective teams as well as leading them
  • Ability to deal effectively and constructively with performance and conduct issues.
  • Ability to effectively resolve conflict.

Results Orientation


  • Demonstrable experience in developing, delivery and performance management of high quality services
  • Commits to accomplishing challenging objectives
  • Sets objective measurements; develops and monitors systems for organising work and information
  • Displays initiative to improve performance
  • Determined, outcome driven completer-finisher
  • A bias for action with high degree of personal drive and motivation

Impact and Influence


  • Can build professional and personal credibility to win support
  • High level of representational skills
  • Ability to motivate and empower managers and staff so as to build effective teams and relationships
  • Able to act as an ambassador for the organisation
  • Ability to influence and negotiate effectively
  • Ability to challenge orthodoxies

Strategic Thinking


  • Able to see key or underlying issues in complex situations
  • Ability to provide vision and direction to individuals and teams so as to gain ownership and commitment
  • Strong analytical skills
  • Ability to think laterally, able to interpret data and synthesise complex information from a range of sources
  • Able to develop and implement creative and innovative solutions allied with an entrepreneurial disposition to issues

Interpersonal / Communication Skills


  • Excellent oral and written communication skills
  • Excellent presentation style
  • Effective interpersonal skills and ability to communicate with staff and managers at all levels within the organisation, community organisations, service users and carers
  • Ability to present complex information to a mixed audience
  • Is capable of expressing ideas persuasively face-to-face, within management teams, to public meetings, and for the media
  • Expresses ideas clearly and succinctly on paper

For further information, please see full advert here.

For questions about the job, contact Finn McNulty at Hunter Healthcare 07966006091


Date Event